Introduction
This Privacy Policy describes how mdigitalstudio and its affiliates (collectively “mdigitalstudio, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website mdigitalstudio.in (hereinafter referred to as “Platform”).
Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us. This may include:
- Information provided during sign-up/registering, such as your name, date of birth, address, mobile number, email ID, or proof of identity/address.
- Sensitive personal data (with your consent), such as bank account details, credit/debit card details, or biometric data to enable certain features.
- Behavioural and preference information for analytics, improvements, and personalised experience.
- Transaction details from our Platform and partner platforms.
You always have the option not to provide specific information by choosing not to use a particular service or feature. We are not responsible for third-party platforms’ privacy practices — please read their policies before sharing your data.
If you receive communication claiming to be from mdigitalstudio requesting sensitive details (e.g., banking PIN, OTP), do not share such information and report it to law enforcement immediately.
Usage
We use your personal data to:
- Provide and improve our services.
- Process and fulfil orders.
- Resolve disputes and troubleshoot problems.
- Inform you about offers, products, and updates.
- Customise and enhance your user experience.
- Detect and prevent fraud or other illegal activities.
- Conduct marketing research and surveys.
You may opt-out of marketing communications while still using other services.
Sharing
We may share your data with:
- Our affiliates and corporate entities to provide you with products/services.
- Third-party service providers, including logistics, payment gateways, and marketing partners.
- Government or law enforcement agencies when legally required.
We ensure all third parties follow data protection practices.
Security Precautions
We adopt reasonable security measures to protect your data from unauthorised access, misuse, or disclosure. While we use secure servers and protocols, internet transmissions can never be completely secure, and you accept this inherent risk.
Data Deletion and Retention
You can delete your account via your profile/settings or by contacting us. We may delay deletion if there are pending transactions or legal requirements. Data will be retained only as long as necessary or legally required. Some anonymised data may be retained for analysis and research.
Consent
By using our Platform, you consent to our collection, storage, and use of your data in accordance with this Privacy Policy. You may withdraw consent by contacting us (details below), though this may limit your ability to use certain services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you as required under applicable laws. Please review this page periodically.
Grievance Officer
Address: [Your Full Address Here]
Contact Number: [Your Contact Number Here]
Email ID: [Your Email Here]
